Thank you for shopping with Bram Calcs. We value your satisfaction and want you to enjoy your shopping experience. This Returns & Refund Policy explains how we handle returns, exchanges, and refunds for orders placed through our website.
Payment Method
Bram Calcs operates worldwide and accepts Cash on Delivery (COD) as the only payment method. Since no online payment is made at the time of order, refunds and returns follow specific conditions described below.
Eligibility for Returns
You may request a return or replacement if:
- The product you received is defective, damaged, or incorrect.
- The product is unused, in its original packaging, and includes all accessories, manuals, and tags.
- The return request is made within 7 days of delivery.
Products not meeting these conditions may not be eligible for return or refund.
Non-Returnable Items
For hygiene and quality reasons, certain items cannot be returned. These include but are not limited to:
- Opened or used products
- Customized or special-order items
- Items damaged due to customer misuse or negligence
Return Process
To initiate a return, please follow these steps:
- Contact us at [email protected] within 7 days of receiving your order.
- Provide your order number, full name, and a brief explanation of the issue.
- Include clear photos of the product showing the defect or error (if applicable).
- Once your request is approved, our team will provide return instructions.
Please note: Customers are responsible for returning the item in secure packaging to prevent damage during transit.
Refunds
As payments are made via Cash on Delivery, refunds are processed only in the following cases:
- The product received is defective, incorrect, or damaged.
- The return request has been approved by our support team.
Refunds may be provided as:
- A replacement product (preferred method), or
- A partial or full refund (if applicable and approved).
Refunds are processed within 7–10 business days after the returned product is received and inspected.
Late or Missing Refunds
If you have not received your refund after the approval confirmation, please contact our support team at [email protected] for assistance.
Order Cancellations
You may cancel your order before it has been shipped. Once shipped, cancellations are not possible, but you may proceed with a return request after delivery.
Damaged or Incorrect Items
If you receive an incorrect or damaged item, please notify us immediately at [email protected] with photos of the product and packaging. We will arrange a prompt replacement or refund as applicable.
Contact Us
For any questions or concerns about our Returns & Refund Policy, please contact us:
Email: [email protected]